Wabot Pro

Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how Team Fames Sdn Bhd (Co. Reg. No.: 202001003050 (1359369-A)), the operator of Wabot Pro (“we”, “us”, “our”), collects, uses, shares and protects personal data when you visit wabot.pro or use the Wabot Pro WhatsApp automation service at dash.wabot.pro (together, the “Service”). We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Data we collect

Information you give us

  • Account details: name, email address, phone number and password when you register.
  • Billing details: order and transaction records. Card and bank details are entered directly with our payment processors (Billplz for FPX and Stripe for cards) and are not stored by us.
  • Messages you send to our support team.

Information processed when you use the Service

  • WhatsApp numbers you connect to the Service.
  • Contact lists, message templates, broadcast content, auto-reply rules and message logs that you create, upload or send through the Service (“Customer Content”).

Information collected automatically

  • Device and usage data such as IP address, browser type, pages visited, referring URL and campaign parameters (for example utm_source).
  • Cookies and similar technologies (see section 5).

2. How we use your data

  • To create and manage your account and provide the Service.
  • To send and receive WhatsApp messages on your instructions.
  • To process payments, renewals and refunds.
  • To provide customer support and send service notices.
  • To send marketing about Wabot Pro, which you can opt out of at any time.
  • To measure and improve our website and Service.
  • To prevent fraud and abuse and to meet legal obligations.

3. Your contacts’ data

For Customer Content, you are the data user and we process it only on your instructions to provide the Service. You are responsible for having a lawful basis and any required consent to message your contacts, and for following WhatsApp’s Business and Commerce Policies. We do not sell your contacts’ data or use it to market to them.

4. Who we share data with

We do not sell personal data. We share it only with:

  • Meta / WhatsApp, to deliver messages when you use the WhatsApp Business Platform through the Service.
  • Service providers who work for us, such as hosting and content delivery (including Cloudflare), payment processors (Billplz and Stripe), email delivery (MailNiaga) and customer support tools.
  • Analytics providers: Google Analytics and Microsoft Clarity (see section 5).
  • Authorities, where required by law or to protect our rights, users or the public.

Some of these providers may process data outside Malaysia. Where they do, we take reasonable steps to ensure your data stays protected.

5. Cookies and analytics

Our website uses Google Analytics and Microsoft Clarity to understand how visitors use the site, for example which pages are viewed and how visitors scroll and click. These tools set cookies and collect usage data on our behalf. Clarity masks sensitive input by default. We may also add advertising pixels (such as Meta or TikTok) to measure our ad campaigns. We store campaign parameters in your browser for the current session so they can be passed to the registration page.

You can block or delete cookies in your browser settings, and opt out of Google Analytics with the Google Analytics opt-out add-on. Learn more in the Google Privacy Policy and Microsoft Privacy Statement.

6. Embedded content

Pages on this site may include embedded content such as YouTube videos and an interactive product demo. Embedded content behaves as if you visited the provider’s website, and that provider may collect data about you under its own privacy policy.

7. How long we keep data

We keep account and Customer Content data while your account is active. After your account is closed, we delete or anonymise it within a reasonable period, except records we must keep for tax, accounting, legal or security purposes.

8. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Under the PDPA you may request to access or correct your personal data, withdraw consent, or limit how we process it, including opting out of marketing. You may also ask us to delete your account. To make a request, email us at admin@wabot.my. We may need to verify your identity, and we will respond within 21 days.

10. Children

The Service is meant for businesses and is not directed at children under 18. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or your personal data, contact:

Team Fames Sdn Bhd (Co. Reg. No.: 202001003050 (1359369-A))
Email: admin@wabot.my